The UK's #1 transcription service

Changing speech into text

OUR WORK

Projects

Psychiatry UK logo

Accuro becomes outsourced transcription provider to Psychiatry-UK.  

University Hospitals Sussex NHS Foundation Trust text image in black and purple.

Accuro securely integrates with University Hospitals Sussex's digital dictation system. 

Worcestershire Royal Hospital NHS Trust text in black and purple.

WRH uses Accuro, trust-wide, to clear backlogs with an easy workflow solution. 

twm solicitors logo

A leading southeast law firm uses Accuro’s specialist legal transcription service. 

Translation logo with English A and foreign script for A being swapped. Blue and purple.

Accuro's translation service experiences significant growth with university projects.

Medserv - medical account services - logo

The largest provider of medical billing services in Ireland expands its use of Accuro 

The UK's #1 Transcription service

What our customers say

NHS Trust, North West NHS Trust, North West

Working with Accuro to deliver this specialist medical transcription project ahead of schedule has provided great results for the trust. Accuro’s rapid turnaround has ensured the trust met C-QUIN guidelines.

Examworks Investigations, Operations Director Operations Director

I have found Accuro’s delivery to be very fast. Every time I go to the Accuro system to see if a statement or document is available, it is ready to go! They are doing a great job for us, keep up the good work!

Gullands Solicitors, Practice Manager Gullands Solicitors, Practice Manager

Accuro’s quality and guaranteed next day service creates time for fee earners to do what they do best.
Our particular implementation was staged. We started with a small number of fee earners but rapidly made the transition to Accuro across the firm, especially once Accuro provided access to Laserforms and PLC forms

Greenbank Surgery, Practice Manager Greenbank Surgery, Practice Manager

Using an outsourced service definitely helps us to keep on top of high work volumes and knowing that the work Accuro’s transcribers deliver will be of the highest quality standards, it certainly provides peace-of-mind during busy times at the surgery

Andre Goncalves, CEO, Your Personal Medical Assistant Andre Goncalves, CEO, Your Personal Medical Assistant

Medical Assistant; I have found their delivery excellent, and importantly for me, a very quick and easy implementation, thanks to solid account management.

University of Sheffield University of Sheffield

I am delighted with the professional and efficient service I have received from Accuro. Within a couple of hours we had agreed a competitive price, sent the audio files electronically and identified a completion date.

Easy to Use

Next generation software

A cloud-based solution built to stringent NHS encryption standards. The UK’s #1 transcription service. Benefit from seamless integration with dictation workflow and mobile applications. Accuro includes a user-friendly dashboard and management reporting functionality.

Accuro dashboard image on macbook, imac and ipad.
our services

Fast, quality, on-demand transcription services

Helping professionals harness the power of voice with immediate, high quality, speech to text solutions.

Transcription service

Frequently asked questions

Still not found what you’re looking for?  Below is a list of FAQs that should help. 

Accuro has been transcribing confidential recordings for over 20 years.  Our software has been developed around the stringent encryption standards required by the NHS.  We are proud to be certified to ISO27001, the internal standard governing data security.  We are visited annually by external auditors who review every part of our transcription, operational and technical processes. We are registered with the ICO and have an inhouse compliance team who are responsible for monitoring adherence to UK GDPR regulations. 

When you upload an audio dictation file you can choose from either transcription, speech recognition + edit or speech recognition only. This choice is available for each upload and the relevant charges apply. For more information on what type of speech to text service is suitable for your digital dictation then please click on more information in each service.     

This depends on which service you opt for.  If you choose transcription, you will be allocated a dedicated team of transcribers who will always deal with your recordings.  Transcribers are selected based on appropriate experience, so if for example you are an Orthopaedic Surgeon a team of medical secretaries who have worked in an orthopaedics department will be selected.  If you opt for speech recognition + edit your recording will be run through our speech recognition engine before being edited by a proofreader who has experience in your area of expertise. In each case the ‘human’ working on your recording will be based in the UK.

We pride ourselves on the accuracy of the transcripts we return.  Human transcription services will always be the best option, with your dedicated team being able to get used to accents, styles, interruptions etc. If however you have a budget restriction we have two other solutions that may be more useful.  Our AI solution with edit included will produce high levels of accuracy without the formatting that transcription provides.  Speech recognition alone will produce a lower level of accuracy but can still be a very useful tool if you need to quickly produce a rough draft.

Speech recognition is an improving technology. A clear, single voice can achieve circa 60%-80% accuracy in a simple block text (without the need for accurate punctuation). This requires an in-house proofread but is quick and cost effective for a rough draft.  

To achieve a commercial grade accuracy, Accuro’s speech recognition and edit service exceeds 95%, but is limited to single voice and block of text transcription. This is ideal for customers with reduced secretarial resource with the time to edit and format rather than provide a full typing service.     

Yes.  The service operates on an on-demand basis meaning you can dip in and out as often or infrequently as needed.  We do however offer discounts for large volumes or frequent uploads so it’s always worth speaking to your account manager about this.

You will receive an invoice (if work has been uploaded) weekly in arrears. Payments can be made using: 

  • Direct debit 
  • PayPal 
  • Bank transfer 

Yes.  Accuro has always worked with transcribers here in the UK. Our ethos is to support local contractors providing them with a secure and flexible way of working.

We’d love to hear from you if you have experience in medical transcription, legal transcription or professional services transcription. Our recruitment team can guide you through the process and help you grow your panel of customers based on the areas you specialise in. To apply now, please click here.

Accuro’s transcription service is provided in any style or format you want. Your profile can hold an unlimited number of templates and you simply drag and drop/upload the audio file to your required template. If you don’t have a template requirement then we will transcribe on to Microsoft Word as the author dictates.  

Multi-voice templates can be viewed by clicking here

All automated speech recognition services are available in block of text formats.  

Medical transcription is part of the healthcare industry that transcribes, and edits doctor dictated reports, procedures, and notes in an electronic format. Health practitioners dictate what they have done after performing procedures, referral letters, patient notes and much more. Medical transcribers (medical typists, medical transcriptionists, etc.) transcribe the dictation, edit documents generated by speech recognition, or both.

Pertinent, up-to-date and confidential patient information is typed and documented by a medical transcriber. This text may be printed and placed in the patient’s record, retained only in its electronic format, or placed in the patient’s record (see EMIS or SystmOne) and also retained in its electronic format. Medical transcription can be performed by transcribers who are employees in a hospital, GP surgery or who work at home as freelancers for the hospital or surgery, or on behalf of an outsourced transcription service provider as contractors that perform medical transcription for a hospital, clinic, physician group or other healthcare provider.

Hospital facilities often prefer electronic storage of medical records due to the sheer volume of hospital patients and the accompanying paperwork. The electronic storage in their database gives immediate access to subsequent departments or providers regarding the patient’s care to date, notation of previous or present medications, notification of allergies, and establishes a history on the patient to facilitate healthcare delivery regardless of geographical distance or location.

The term transcript is used to refer to a healthcare professional’s document produced to keep a record, create a report for a third party, or in letter format as part of a referral, follow-up or other document. Each specific transcribed document is then combined in to the patient’s history and becomes part of the larger patient record commonly known as the patient’s medical history.

Medical transcription services encompass the medical transcriber performing document typing and formatting functions according to an established criterion or format, transcribing the spoken word of the healthcare professional on to a pre-agreed letterhead or proforma. A proper medical transcript requires correct spelling of all medical terminology and words and correcting errors in the healthcare professional’s dictation.

Outsourced medical transcription providers usually set their own requirements for their transcribers in terms of experience. Transcripts sometimes must comply with medico-legal concerns, policies and procedures, and therefore the medical transcription provider will allocate work to the most suitable medical transcriber.

In terms of data security, medical transcription service providers will have to abide by laws and regulations set out by GDPR, Data Protection Act and also other customer specific data regulations. Look out for the ISO27001 certification.

In the UK, most digital dictation is produced by and managed within dictation management systems such as Lexacom, Crescendo and BigHand. The best medical transcription service providers will offer full and free integration with these systems.

A growing number of medical providers send their digital dictation by digital voice files, utilizing a method of transcription called voice or speech recognition. Speech recognition is still a new technology that isn’t as accurate as human transcription services. For healthcare professionals to utilise speech recognition software, they must first train the program to recognise their spoken words.

Poor speech habits and problems such as heavy accents and mumbling complicate the process for both the medical transcriber and the speech recognition software. With human transcription, a transcriber can flag parts of a digital dictation as inaudible or unintelligible, but speech recognition software will transcribe these parts often leading to completely incorrect transcription or missing text.

The negatives of speech recognition technology is that sometimes, the time spent correcting a document can outweigh the benefits of a quick, rough draft document. The quality of speech recognition can range from poor (60% accuracy) to excellent (95%+ accuracy). Frequently, negative contractions and the word “not” is dropped altogether. These flaws have lead to concerns that at present, speech recognition technology could have adverse effects on accurate  patient documentation.

A new service offered by Accuro, enhanced speech recognition service, offers the benefits of speech recognition (cheap transcription services, quick turnaround, etc.) with the benefits of human medical transcription services with a human proofread. A medical transcriber will perform a proofread of the speech recognition file generated, increasing the accuracy to 99%. This allows healthcare professionals to pay less than traditional human transcription, keep costs down over hiring in-house medical secretaries, whilst still receiving the same service level of human transcription.

Medical transcription is still the primary mechanism for a healthcare professional to clearly communicate with other healthcare providers, to advise them on the state of the patient’s health, request referrals and other documentation, all whilst ensuring the high level of patient care required within a healthcare setting.

To find out more, visit our medical transcription page by clicking here.

Yes, Accuro have experience of typing directly into many different CMS’ including, VisualFiles, ProClaim, LEAP and many more.

Psychiatry-UK

Leading online Psychiatry service (PUK) outsources all transcription requirements to Accuro.  

Due to exponential growth, PUK had challenges with the report typing and timescales; in situ staffing levels couldn’t keep up.  

After a successful trial period, Accuro were instructed to type daily backlogs, ‘overflow’, consisting of ADHD, ASD, CAMHS reports amongst other supporting correspondence.  

With impressive growth projected, Psychiatry-UK  decided to outsource the majority of the document production to Accuro. 

A technical integration was developed between operational and IT teams and implemented to automate the process, where possible.  

University Hospitals Sussex

University Hospitals Sussex required a UK-based outsourced medical transcription who could securely integrate with their existing digital dictation system. 

Following an assessment of providers, the Trust instructed Accuro and outsourced dictation from several departments including Haematology, Colorectal, Cardiology and Rheumatology.   

 

The workflow allows for a central team to choose which dictations to outsource, offering flexibility.  

Worcestershire Royal Hospital

Worcestershire Royal Hospital (WRH) use Accuro, trust-wide, to clear backlogs with an easy workflow solution. 

Forward thinking WRH needed a solution to avoid any dictation backlogs. 

After contact with Accuro account management, an implementation plan was actioned, including Accuro’s integration with the trust’s digital dictation system and electronic health record system. 

Accuro have supported more than 10 different services/departments at Worcestershire Royal Hospital with patient correspondence. 

TWM Solicitors

A leading Southeast law firm TMW, use Accuro’s specialist legal speech-to-text service to create transcripts; used as supporting evidence in trial. 

In January 2022, Senior Associate Aasima Riaz-Foster instructed Accuro to transcribe handover notes for a large number of property cases.

To achieve maximum quality the notes were allocated to a specialist legal transcriber on Accuro’s panel.  Each document was proofread by the in-house editing team before being returned to Aasima ahead of the 48-hour turnaround time. 

Aasima has access to a simple dashboard and can track any file throughout its lifecycle.   

The service expanded to multiple fee earners and TWM continue to use Accuro for a wide variety of legal transcription.  

University Translation Services

University of Leeds: Co-POWeR

Co-POWeR undertook a series of interviews with members of B.A.M.E communities in the UK to understand their perception of Covid-19. Hundreds of interviews took place with individuals in a variety of languages including Arabic and Swahili.

University of Oxford

Dr Jonathan Menary, Centre for Tropical Medicine and Global Health required participant information sheets alongside welcome packs translating from English to a number of other languages including Bengali, Tagalog and Urdu.

University of Leeds Domino-DFU Project

Working with the University of Leeds, and instructed by Jessica Chan, the task was to translate 10 research support documents into dialects of Punjabi.

Medserv

Medserv, the largest provider of medical billing services in Ireland, required a leading transcription provider to support its ancillary business, the management of consultant’s private practice.

Medserv instruct Accuro through a next-generation dictation system that:

  • Provides unrivalled medical quality transcription.
  • Guarantees a one-day turnaround.
  • Provides flexible and easy functionality, 24/7.
  • ISO27001 and Cyber Essentials Plus accredited.

 

Medserv provide medical billing and private practice support to over 400 consultants across the Republic of Ireland and the UK.

Samsung UK

University of Leeds: Co-POWeR

Co-POWeR undertook a series of interviews with members of B.A.M.E communities in the UK to understand their perception of Covid-19. Hundreds of interviews took place with individuals in a variety of languages including Arabic and Swahili.