Case study – Gloucestershire NHS Trust

Clinton Neale, the newly appointed Assistant General Manager for Gloucester NHS Trust, required a solution for clinical correspondence backlogs within the Cardiology Department.

Underfunding and staff turnover had contributed to poor operational compliance and an alternative solution was required to solve a growing problem with the throughput of clinical correspondence.

Accuro were identified following consultation with Crescendo, the Trusts current dictation workflow provider, as being a technical partner and was helping numerous other Trusts with specific backlog issues.

“I made initial contact with Matt Harrison, B.D & Senior Account Manager at Accuro, who provided the information on how simple the process is and the technical requirements we needed and we were satisfied from an information governance perspective that Accuro were the right fit for us”

Matthew Harrison added “We identified a solution that required no change in the Trust’s operational processes (most importantly doctors’ behaviour) and a ‘plug and go’ service allowing older dictations to be transferred within days.    The fact is, Accuro are entirely UK-based, ISO:27001 accredited and already eradicating backlogs in other Trusts”.

Accuro completed a trial of 50 dictations which allowed the Trust to gauge the quality and speed of the transcription service.

After the successful pilot, Accuro and Gloucester Trust were able to increase to large volumes of dictation backlogs in a planned phased approach to support internal operations.

“The fact that the service is pay-as-you-go and cost-effective allowed me to ensure we got the best possible product, when needed, to benefit patient care and be a good use of budgetary spend”

Accuro continue to provide transcription services to the Cardiology and Respiratory department on an ad-hoc basis. For more information, please contact Accuro on or call us on 01565 748000.

Accuro is the leading provider of medical transcription services throughout the UK.

In addition, Accuro also offers legal transcription services, academic transcription services, property transcription services, captioning servicesZoom & Teams transcription services and professional translation services.

To find out more about how Accuro can help your organisation, you can sign up for a free trial or contact us by clicking on the button below. 

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