Case study – Spire Parkway Hospital

“Accuro’s specialist medical transcription service allows us to keep on target with our clinic letters without changing our processes”.

Spire Parkway is a forward-thinking private hospital based in Solihull. To maintain their excellent reputation for patient care the hospital needed a transcription solution that could deliver in terms of budget, quality and time.


After an initial pilot of outsourced transcription, Accuro was chosen as the preferred supplier. “Matthew at Accuro helped with the onboarding as this was a new venture for our hospital. It was very simple for the process to fit in with our current operation” said Amelia Littler, Business Operations Manager.


Spire Parkway required a service that was fast, secure and accurate to enhance their patient pathway. Accuro is ISO27001 accredited with a 100% UK-based transcriber panel. The service provides a guaranteed next business day turnaround on all clinic letters, and a free priority service for letters that are needed urgently.


“We initially considered outsourcing when reviewing our internal secretarial resource. Accuro’s specialist medical transcription service allows us to keep on target with our clinic letters without changing our processes”.


Spire Parkway now uses Accuro on a daily basis to complement their internal resource. The additional resource ensures that clinic letters are never delayed when employees take annual or sick leave. Accuro has provided Spire with a dedicated transcriber panel, with transcribers being allocated to doctors on the basis of medical discipline. After a one month review, Amelia Littler said “The work is very accurate, turned around very quickly and the training on the system was comprehensive and it is very easy to use”.


Accuro’s speech-to-text service for private practice is proven to improve the patient pathway for both hospitals and individual consultants, offering unrivalled turnaround times, UK-based data security and high levels of accuracy of medical terminology.

Accuro provides medical transcription services, legal transcription services, academic transcription services, property transcription services, captioning servicesZoom & Teams transcription services and translation services.

To find out more about how Accuro can help your organisation, you can sign up for free or contact us by clicking on the button below. 

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