The Challenge

North Hampshire Urgent Care (NHUC), part of the Frimley Integrated Care Board, needed a reliable and efficient way to document important meetings with patients. Charlotte De Viell from the Business Services team was tasked with finding a solution that not only ensured accurate records but also aligned with the organisation’s operational needs and flexibility. With increasing demands on time and resources, NHUC was keen to explore modern solutions that could deliver high-quality documentation while embracing the latest advancements in AI.

The Solution

After evaluating various options, NHUC selected Accuro Assistant – a tool that combines the power of multiple speech-to-text engines and large language models (LLMs) to generate highly accurate transcripts. Unlike traditional AI bots that join meetings and rely on a single engine, Accuro Assistant works behind the scenes, intelligently selecting from the best available transcription technologies to provide dependable and high-fidelity outputs.

This multi-engine approach offered NHUC the confidence that no meeting insight would be missed due to limitations in a single provider’s technology.

Customisation and Branding with Accuro’s AI Engineering Team

To tailor the solution to NHUC’s needs, the organisation collaborated with Accuro’s in-house AI engineering team to develop bespoke prompt templates within Accuro Assistant. These prompts were designed to structure meeting outputs in a way that reflected NHUC’s tone, format, and branding guidelines, ensuring each document was not only accurate but also presentation-ready and organisation-specific.

This tailored approach enabled NHUC to streamline their meeting documentation process, reduce admin workload, and ensure consistency in how key meetings were captured and shared internally.

The Result

With Accuro Assistant, NHUC now benefits from a flexible, AI-powered solution that enhances meeting documentation across the organisation. The combination of accurate transcription, branded output, and behind-the-scenes AI innovation has provided the team with a scalable and future-proof tool to support their ongoing service delivery and stakeholder engagement.