Client Overview
Client: ID Medical (on behalf of BCU – Wales NHS Board)
ID Medical is a leading insourcing provider of elective care services. The organisation secured a significant contract to support outpatient services for more than 50,000 patients over a 6-12 month period for the BCU Wales NHS Board.
The Challenge
ID Medical faced a critical operational challenge when they discovered that the current incumbent provider could only deliver a partial solution. Rather than completing the full circle of patient care by adding letters directly to patient records, the provider was merely typing Word documents to be returned to the health board. This incomplete process left patient care unfinished and created significant administrative burdens, with a backlog of 25,000 letters building up over a two-month period.
The Accuro Solution
Accuro devised a comprehensive, end-to-end solution that truly completed the patient care cycle. Working closely with both BCU and ID Medical, Accuro implemented a six-step process that addressed every aspect of medical transcription and record-keeping:
- Dictations Captured: Medical professionals record patient consultations using Accuro’s bespoke recording app
- Smart Triage and Allocation: Dictations are automatically triaged and allocated to the most appropriate medical typist
- Quality Assurance: Typed letters are edited and approved within Accuro’s secure portal, ensuring accuracy and compliance
- Direct System Integration: Once approved, letters are transferred to Accuro’s system specialist who accesses the ePro system via Citrix
- Complete Patient Record Updates: Letters are added directly to patient records, with actions automatically sent to internal secretaries
- Distribution to Stakeholders: Letters are added to the print queue to be posted to both GPs and patients, ensuring all parties receive essential medical information
Why Accuro?
Accuro stands alone as the only UK-based provider with the operational capability and infrastructure to action this volume of letters manually into patient health records. Beyond simply transcribing medical dictations, Accuro completes the entire patient care journey by ensuring letters reach all relevant parties – from patient records to GPs and patients themselves. This comprehensive approach transforms what other providers see as a typing task into true care completion.
Outstanding Results
The impact of Accuro’s solution was immediate and transformative:
- Dramatic Backlog Reduction: The 25,000-letter backlog that had accumulated over two months was cleared in just one working week
- Sustainable Ongoing Service: Accuro established a reliable, ongoing solution that consistently returns letters to GPs and patients within four working days of appointment
- Enhanced Patient Care: By completing the full care cycle and ensuring timely distribution of medical correspondence, patient outcomes and satisfaction improved significantly
Client Testimonials
From the Clinical Team:
“The letters were typed perfectly and require little to no editing, making my job really easy.”
— Dr Dush Thakkar
From ID Medical:
“The team at Accuro mobilised rapidly and have provided us a robust and suitable solution to the ongoing need for this contract. They have gone above and beyond with reporting and urgent requests to ensure patient care has been handled appropriately.”
— ID Medical Representative
Key Takeaways
- Complete Solution: Accuro doesn’t just transcribe – we complete the entire patient care cycle
- Rapid Mobilisation: From initial contact to backlog clearance in record time
- Exceptional Quality: Clinical accuracy that requires minimal editing
- Scalable Operations: Proven ability to handle high-volume requirements for 50,000+ patients
- UK-Based Excellence: The only UK provider with this comprehensive operational capability
Transform Your Medical Transcription Services
If your organisation is facing similar challenges with medical transcription and patient record management, Accuro can help. Our proven, end-to-end solution ensures that patient care is truly completed, not just documented.
Contact Accuro today to discover how we can transform your medical transcription operations.
