How to Use Accuro (Editor/proofreader)

If you do not have EDIT in your Accuro account name, then please click the button below for the FAQs for transcribers.

You should have downloaded the Accuro Express ‘Setup.exe’ by now. Below you will see a video on how to install and use the software. There are also two videos that follow this on how to complete work.

Don’t forget, unless otherwise agreed, all work is due back with Accuro by 9am the next business day!

If you have already logged in and received work, then please skip to the how to save/upload files:

How to complete a file

As an editor, please ensure you watch the video here on how to access dictation, what you need to edit/proofread and how to send the file back to us.

How to edit Multi-voice tasks

If you are tasked with editing/proofreading multi-voice files, then please follow the video here.

Frequently asked questions

The template may already be open, it’s on your bottom bar and just hasn’t come to the ‘front’.

Alternatively, ensure you’ve got the desktop app version of Microsoft 365. If yours is a web-based Microsoft 365 subscription, Open Office or older version of Office, then this will not work and we cannot provide further support.

If you’re receiving an error message, then please head over to the technical FAQs page here: https://accuro.co.uk/technical-issues-faqs/

 

The file name needs to be exactly the same as it appears in Accuro Express. 

Please head over to the technical FAQs page here: https://accuro.co.uk/technical-issues-faqs/

If your foot pedal isn’t working, please review the Foot Pedal FAQs page here:

https://accuro.co.uk/audio-player-faq/

Right click on the Task list button on left-hand side of Accuro Express. Select Clear database. Right click on the Task list button again and select Refresh. The tasks should appear again. Occasionally, you may need to log out of Accuro Express and log back in for them to do so. It may be that files have been recalled for reasons such as urgency/no longer requires typing and so will not appear in your list. If you are unsure then please contact the office and we will let you know.

There are various reasons for this. If you hover your cursor over the task name, the pop-up window will detail why. Below are the possible reasons for this: –

  1. The file is urgent and needs to be transcribed as soon as possible;
  2. We have sent a file back to you because there is a problem with it. If you hover over the file name with your mouse, you will see what the problem is;
  3. There are specific instructions for a file from the customer that we want to draw your attention to. Again, hover over the file name and you will see these instructions;
  4. We have sent you a group of dictations that all relate to each other. Hover over the file name and it will tell you how many dictations relate to that task.