Why would an HR department benefit from using a transcription service?
The role of an HR professional often involves dealing with sensitive or highly confidential situations. Recordings from disciplinary, misconduct or grievance meetings are often too sensitive to be handled by an inhouse admin team and need to be sent to someone completely independent of the issues under discussion.
Accuro has many years’ experience of handling sensitive information with the benefits of impartiality, confidentiality and the largest panel of transcribers with HR experience in the UK.
Using Teams and Zoom for HR meetings
The use of video conferencing platforms such as Zoom and Microsoft Teams has become standard practice allowing organisations to adapt to flexible working patterns. These platforms offer customers the use of Artificial Intelligence to create a transcript for any call. This produces results of varying accuracy due to a number of factors including:
- Background noise.
- Volume and clarity of the speaker’s voice.
- Speaker’s proficiency with the language.
- Lexicons and dialects specific to a region or community.
Using a transcription service to transcribe your Teams and Zoom meetings (a professional transcriber typing the audio from the meeting recording) provides HR professionals with a much more accurate record of important meetings in a secure, impartial and cost-effective way.
We are an international business, and our colleagues prefer to speak in their native language, can Accuro accomodate that?
Yes! Accuro is proficient in multi-language audio/video file transcription which can either be translated to one language or can be transcribed in each source language. This enables staff to answer in the language they are most comfortable with. It also provides a permanent record of the meeting for all involved by removing any language barriers.
How does Accuro maintain confidentiality?
Accuro is proud to have ISO27001 accreditation, the international standard recognising data security. Our market leading transcription portal uses 256-bit SSL end-to-end encryption and all our transcribers are based in the UK working within UK data protection regulations.
What are the benefits?
According to ACAS all important HR meetings require accurate documentation of what was discussed and the outcome. Outsourcing HR recordings to Accuro ensures meetings are documented in a timely, secure and confidential manner by a team of UK transcribers who are impartial, professional and highly experienced.