Legal transcription services cost evaluation

Tom Ryder

Tom Ryder

How can I compare costs when considering outsourced transcription providers?

If finding an outsourced transcription provider is on your to-do list, then you are likely to have a long list of questions that need to be answered.  Fee earners, partners and in-house secretarial staff may all have raised different points of concern and will be looking for reassurance that the transcription cost will match the savings that can be achieved.  So where to start…

How transcription service providers charge

You may have received quotes from transcription companies that are difficult to compare. This is because there are two different charging models available in the market, the first being a rate per minute of dictation, and the second being a rate per line of transcribed text.   The first model, (per minute of dictation) tends to be indicative of an onshore UK based company.  This is the most up-to-date and transparent charging structure as it allows a customer to work out a fee before a dictation is sent to the transcription pool.  This makes budgeting far easier and allows a Practice/Ops Manager to calculate what spend would be in comparison to the current solution.

The second option (a rate per line of text) is based on a character count and tends to be the model used by offshore providers.  If you receive a quote on this basis be certain you understand how they calculate their line count (do they include spaces etc).  Your transcription service provider should be able to tell you how their quote would compare against a quote using the alternative charging model.

How does the cost compare to recruiting?

Recruitment is always time-consuming and typically very expensive. Advertising in traditional printed media is expensive and often yields very little response.  Web advertising on job sites, while cheaper, can often involve sifting through lots of applications that are not right for the role, taking valuable time within the practice. To hire a secretary in London will cost a firm approximately £37,500. It is likely an average size firm with 20 to 30 fee earners will need to four secretaries to manage document production. With savings in the region of 40% to be achieved through outsourcing it is easy to see how the decision not to replace a staff leaver can quickly reduce your fixed overheads.

I’ve always used temporary staff to cover holidays, why change now?

Hiring a temporary medical secretary to cover staff absences or peaks in workflow is rarely a straightforward process.  Often practices have to work with more than one recruitment agency to source candidates who may then secure permanent work elsewhere without fulfilling the assignment.

Legal secretaries juggle a range of duties while trying to keep on top of the typing list. They need to answer the phone, liaise with clients and other lawyers and deal with fee earner’s queries. On average, because of the interruption to typing time, a legal secretary will get through 15 minutes of dictation each hour they work.  It is easy to see how quickly a backlog of typing can occur when staff take holiday leave or the firm is particularly busy.  Transcribers working for a transcription provider work in an uninterrupted environment which allows their productivity to create even higher savings in comparison to the cost of the recruitment agency secretary.

What are the hidden costs of transcription?

Be extra vigilant about hidden costs when sourcing a transcription provider, such as: –

  • Set-up costs can be charged – look for free set up;
  • Software costs – ensure the software is free;
  • Clarity of charges – is the cheaper charge rate based on a long turnaround time? Will you be charged a premium for next day turnaround?
  • Cost of offshoring – ensure your work isn’t being sent offshore (read more about this point in our data security blog here).

Is your chosen typing provider already integrated with your firm’s digital dictation system (Lexacom, BigHand, Crescendo, Olympus etc)?  If so, this will make the set up even quicker.

Costs of data security and breaches

One of the most important considerations is where the transcription provider is sending data to, and what are they doing to ensure its security? A UK transcription service provider offering a price that seems too good to be true is likely to be using an offshore resource to produce the documents.  However, a UK service doesn’t necessarily cost more when you factor in the quality of the document being produced.  A letter that comes back from the transcription company full of errors because it has been produced offshore will need to be corrected and edited either by the inhouse secretary or the fee earner, making the end price of the document production actually higher than the UK provider.

UK based transcription companies will also have to adhere to GDPR standards when it comes to securing your client data.  It is the responsibility of the law firm (as data controller) to ensure their chosen provider has all the relevant security practices and policies in place to meet SRA guidelines.  Failure to do so leading to a data breach can be damaging and expensive and have a real impact of the lives of the data subjects involved.

What next?

Here is a quick list of questions to help:

  1. Is my quote on a rate per minute of dictation or per line of text?
  2. Can I work out how the outsourcing cost compares to the cost of my current resource?
  3. Is my chosen provider keeping my client data in the UK?
  4. Am I paying a premium for a next day service?
  5. Are there any hidden set up costs or costs to integrate with my digital dictation system?

More information can be found on our legal transcription page.  Alternatively if you would like to ask us some questions give our team a call today on 01565 748000 or via our contact us page. We’ll be happy to help.

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Professional and legal speech recognition service

Accuro’s speech recognition service uses the very latest in neural network technologies, Microsoft Azure. Customers choosing Accuro’s speech recognition service will be looking for a rough draft which can easily be reformatted inhouse. The solution is cost saving and quick. 

Audio transcription template styles

Block of text format.

Transcription rates and turnaround

Speakers Fee / min Turnaround Qualify for urgent request?
1
£0.10
1 hour
No

Accuro’s professional and legal speech recognition service is suitable for:

  • Rough Draft
  • Semi-technical audio
  • Non-customer facing files i.e file notes
  • Customers with in-house formatting capability
  • Document head start
As well as our high-quality professional and legal transcription services, Accuro provides excellent medical transcription services, academic transcription services, property transcription services, captioning services, translation services and Zoom & Teams transcription services.

Professional and legal speech recognition + edit service

Accuro’s speech recognition + edit service uses the very latest in neural network technologies, Microsoft Azure. Customers choosing this service will be allocated a bespoke profile based on their speciality, with that profile being supported by one of Accuro’s technical glossaries. Content created by the speech recognition engine is checked for accuracy by Accuro’s team of proofreaders.

Audio transcription template styles

Block of text format.

Transcription rates and turnaround

Speakers Fee / min Turnaround Qualify for urgent request?
1
£0.80
Next business day
Yes (4 hours)

Accuro’s professional and legal speech recognition + edit service is suitable for:

  • Semi-technical audio
  • Transcription service requiring block text formatting
  • Single voice files
  • Customers with in-house formatting capability
  • Suitable for non-customer facing documents i.e. file notes
  • Input directly into CMS
As well as our high-quality professional and legal transcription services, Accuro provides excellent medical transcription services, academic transcription services, property transcription services, captioning services, translation services and Zoom & Teams transcription services.

Professional and legal transcription service

A UK transcription service provided by experienced legal and professional transcribers. Audio transcription is allocated via secure bespoke software to transcribers to produce an accurate interpretation of the audio file.

To achieve maximum accuracy rates, completed digital transcription is edited and checked by our in-house professional proofreaders before despatch to the customer.

Audio transcription template styles

You can use your organisation’s style including letterhead, forms, fonts and graphics or use Accuro’s standard templates.

Transcription rates and turnaround

Speakers Fee / min Turnaround Qualify for urgent request?
1


2-4


5-7


8 +
£1.20


£1.50


£1.70


£2.00
Next business day


2 days


3 days


5 days
Yes (4 hours)


Yes (1 day)


Yes (1 day)


Yes (3 days)

Volume discounts apply.

Accuro’s professional and legal transcription service is suitable for:

  • Technical or semi-technical audio
  • Single or multi-voice audio files
  • Telephone or video recordings
  • Conference calls
  • Transcription service requiring formatting
  • Transcription directly into CMS
  • Print and post
  • E-mail
As well as our high-quality professional and legal transcription services, Accuro provides excellent medical transcription services, academic transcription services, property transcription services, captioning services, translation services and Zoom & Teams transcription services.

Many businesses in an ever-growing international market require translation services to support trading overseas. Whether this be marketing material or a website in a foreign language, businesses tend to rely on a quick Google search to find a translation provider. Let Accuro do the hard work for you. Accuro can source the very best translation provider for you using our approved suppliers who have demonstrated commitment to service delivery, accuracy and value for money. So if you have a translation project that you need completing then why not get in touch today.

Accuro’s approved panel use a combination of international linguists and translation memory tools to provide the most cost-efficient and accurate service on the market. They have extensive reach into many sectors including:

  • Chemical
  • Retail
  • Automotive
  • Food and Drink
  • Healthcare and Medical
  • Engineering
  • Energy
  • Financial
  • Creative and Marketing
  • E-Learning
  • Aerospace
  • IT & Telecoms
  • Transport Logistics
  • Manufacturing
  • Public Sector
  • Clinical Trials
  • Legal
  • Biotech
  • Insurance
  • Pharmaceuticals
  • Travel and Tourism
  • Software
  • Leisure and Entertainment
As well as our high-quality translation services, Accuro provides excellent medical transcription services, legal transcription services, academic transcription services, property transcription services, captioning services and Zoom & Teams transcription services.

Accuro’s approved translation providers have tens of thousands of linguists worldwide, able to translate from the most common of combinations such as English to Arabic, or Dutch to English and to more niche translations such as Tagalog to Afrikaans.

The list of languages covered by our translation panel is not exhaustive. If you cannot see the language you require, please use our contact us page, or call us on 01565 748000 and we will be able to advise further.

  • Albanian
  • Arabic
  • Afrikaans
  • Bengal
  • Bosnian
  • Bulgarian
  • Chinese
  • Chinese (Simplified)
  • Croatian
  • Czech
  • Danish
  • Dutch
  • Estonian
  • Farsi
  • Finnish
  • Flemish
  • French
  • Georgian
  • German
  • Greek
  • Gujarati
  • Hebrew
  • Hindi
  • Hungarian
  • Icelandic
  • Indonesian
  • Italian
  • Japanese
  • Korean
  • Kosovan
  • Slovenian
  • Somali
  • Spanish
  • Swedish
  • Taiwanese
  • Thai
  • Ukranian
  • Urdu
  • Vietnamese
As well as our high-quality translation services, Accuro provides excellent medical transcription services, legal transcription services, academic transcription services, property transcription services, captioning services and Zoom & Teams transcription services.

Closed caption service

Whether you are thinking “how do I add captions to my video?” or “how do I make my video accessible for deaf people?” – consider Accuro’s captioning service. 

Whether you are a novice video creator or a senior media producer, Accuro provide subtitles in WebVTT (Web Video Text Track) format to add timed-text as an overlay on your video.  WebVTT is the industry standard format for closed captions.

Captioning their imagination

Accurate captions on a video allows your content to reach a wider audience and enables viewers to enjoy even with the sound turned off.

How does it work?

As well as our high-quality closed caption service, Accuro provides excellent translation services, transcription services for the healthcare sector and other professionals.

Medical speech recognition service

Accuro’s speech recognition service uses the very latest in neural network technologies, Microsoft Azure. Customers choosing Accuro’s speech recognition service will be looking for a rough draft which can easily be reformatted inhouse. The solution is cost saving and quick.   

Audio transcription template styles

Block of text format.

Transcription rates and turnaround

Speakers Fee / min Turnaround Qualify for urgent request?
1
£0.10
Next business day
Yes (4 hours)

Accuro’s medical speech recognition service is suitable for:

  • Rough draft 
  • Single voice audio files 
  • Transcription service requiring block text formatting
  • Customers with in-house formatting capability for patient/referral documentation
  • Non-customer facing files – patient notes etc. 
  • Input directly in to CMS
As well as our high-quality medical transcription services, Accuro provides excellent legal transcription services, academic transcription services, property transcription services, captioning services, Zoom & Teams transcription services and translation services.

Medical speech recognition & edit service

Accuro’s speech recognition + edit service uses the very latest in neural network technologies, Microsoft Azure. Customers choosing this service will be allocated a bespoke profile based on their medical speciality, with that profile being supported by one of Accuro’s technical glossaries. Content created by the speech recognition engine is checked for accuracy by Accuro’s team of proofreaders.

Audio transcription template styles

Block of text format.

Transcription rates and turnaround

Speakers Fee / min Turnaround Qualify for urgent request?
1
£0.80
Next business day
Yes (4 hours)

Accuro’s medical speech recognition + edit service is suitable for:

  • Semi-technical audio
  • Single voice audio files
  • Transcription service requiring block text formatting
  • Customers with in-house formatting capability for patient/referral documentation
  • Input directly into CMS
As well as our high-quality medical transcription services, Accuro provides excellent legal transcription services, academic transcription services, property transcription services, captioning services, Zoom & Teams transcription services and translation services.

Medical transcription service

A sector leading UK transcription service provided by medical transcribers with expertise in all major specialities. Audio transcription is allocated via secure bespoke software to transcribers to produce an accurate interpretation of the audio file.

To achieve maximum accuracy rates, completed digital transcription is edited and checked by our in-house professional proofreaders before despatch to the customer.

Audio transcription template styles

You can use your organisation’s style including letterhead, forms, fonts and graphics or use Accuro’s standard templates.

Transcription rates and turnaround

Speakers Fee / min Turnaround Qualify for urgent request?
1
£1.20
Next business day
Yes (4 hours)

Volume discounts and set price per letter (primary care) and price per line equivalency available on request

Multi-voice Fee / min Turnaround Qualify for urgent request?
2-4


5-7


8 +
£1.50


£1.70


£2.00
2 days


3 days


5 days
Yes (1 day)


Yes (1 day)


Yes (3 days)

Accuro’s medical transcription service is suitable for:

  • Secondary care – patient correspondence
  • Primary care – referral letters
  • Private clinical practice
  • Mental health
  • Occupational health
  • Medico-legal
  • Accents and dialects
  • Technical or semi-technical audio
  • Transcription directly into your case management system
  • E-mail
As well as our high-quality medical transcription services, Accuro provides excellent legal transcription services, academic transcription services, property transcription services, captioning services, Zoom & Teams transcription services and translation services.

Who we work with

Accuro has been providing specialist transcription services to medical professionals in the UK since 2001. Our customers enjoy a reduction in their fixed secretarial costs, improved efficiency in document turnaround times and freedom from the HR headaches involved in recruitment and retention of staff.

Our customers include GP surgeries, NHS Trusts, and medical professionals working in the private sector.  Our doctors use the service as an extension to their team of employed secretaries, either as a complete solution, a daily overflow typing pool or on an adhoc basis when staff take annual or sick leave.

Our guaranteed one business day turnaround and free priority service ensures clinical correspondence is always dealt with on time.  With speed, responsiveness, security and cost-effectiveness at the core of what we do why choose anyone else as your virtual assistant?

We provide medical transcription services across the following dictation tasks:

  • Patient letters
  • Medical reports
  • Medical referral letters
  • Medical conference and symposium recordings
  • Medical interview transcription
  • Consultation reports
  • Patient medical history reports
  • Physical reports
  • Laboratory reports
  • Pathology reports
  • Radiology reports
  • Discharge reports