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Frequently asked questions
Still not found what you’re looking for? Below is a list of FAQs that should help.
Accuro has been transcribing confidential recordings for over 20 years. Our software has been developed around the stringent encryption standards required by the NHS. We are proud to be certified to ISO27001, the internal standard governing data security. We are visited annually by external auditors who review every part of our transcription, operational and technical processes. We are registered with the ICO and have an inhouse compliance team who are responsible for monitoring adherence to UK GDPR regulations.
When you upload an audio dictation file you can choose from either transcription, speech recognition + edit or speech recognition only. This choice is available for each upload and the relevant charges apply. For more information on what type of speech to text service is suitable for your digital dictation then please click on more information in each service.
This depends on which service you opt for. If you choose transcription, you will be allocated a dedicated team of transcribers who will always deal with your recordings. Transcribers are selected based on appropriate experience, so if for example you are an Orthopaedic Surgeon a team of medical secretaries who have worked in an orthopaedics department will be selected. If you opt for speech recognition + edit your recording will be run through our speech recognition engine before being edited by a proofreader who has experience in your area of expertise. In each case the ‘human’ working on your recording will be based in the UK.
We pride ourselves on the accuracy of the transcripts we return. Human transcription will always be the best option, with your dedicated team being able to get used to accents, styles, interruptions etc. If however you have a budget restriction we have two other solutions that may be more useful. Our AI solution with edit included will produce high levels of accuracy without the formatting that transcription provides. Speech recognition alone will produce a lower level of accuracy but can still be a very useful tool if you need to quickly produce a rough draft.
Yes. The service operates on an on-demand basis meaning you can dip in and out as often or infrequently as needed. We do however offer discounts for large volumes or frequent uploads so it’s always worth speaking to your account manager about this.
Yes. Accuro has always worked with transcribers here in the UK. Our ethos is to support local contractors providing them with a secure and flexible way of working.
We’d love to hear from you if you have experience in medical transcription, legal transcription or professional services transcription. Our recruitment team can guide you through the process and help you grow your panel of customers based on the areas you specialise in. To apply now, please click here.