The project

Spire Parkway Hospital

Spire Parkway Hospital, a private hospital based in Solihull contacted Accuro in January 2020 in order to support their internal secretarial team as a result of staff shortages due to retirement and attrition issues.

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Number of consultants

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Years working with Accuro

Due to natural attrition of secretarial employees, Spire Parkway in Birmingham decided to look for an outsourced solution, avoiding the time and cost implication of new recruitment.

After a trial period with 3 central ‘Spire approved suppliers’, Accuro was chosen to support consultants and the internal secretarial team.

The Spire team now have access to leading transcription software and full control of dictation, choosing to outsource an unlimited daily amount of audio with a guaranteed one day SLA. In addition, the access to a dashboard means they can track single dictations or individual consultant audio as it proceeds through the workflow.

See case study.