Accuro Transcription Solutions Limited (Accuro) is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal data when you visit our website, use our services, or otherwise interact with us.

Who We Are

Accuro Transcription Solutions Limited, a company registered in England and Wales under company number 07384107 and whose registered office is located at Caledonian House, Tatton Street, Knutsford, Cheshire, WA16 6AG, is the controller and responsible for your personal data.

This Privacy Policy will inform you as to how we look after your personal data when you visit our website www.accuro.co.uk (the Site), login to the Accuro portal (the Portal), create a user account with us or otherwise communicate with us to receive our transcription, translation and other similar services (the Services).

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this Privacy Policy.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Cookie Policy

What Are Cookies?

A cookie is a small file that is stored on your computer when you visit our website. These cookies let us distinguish you from other users of our website, which helps us to provide you with a better experience when you return.

Types of Cookies We Use

Session Cookies

A session cookie, also known as an in-memory cookie or transient cookie, exists temporarily while you navigate our website. These cookies are normally deleted when you close your browser.

Analytical Cookies

These cookies allow us to understand and count the number of visitors and to see how they move around our website. This helps us to improve the way our website works.

Security Cookies

These cookies help prevent spam submissions in the website's contact forms and search forms.

Presentation Cookies

Used to affect the visual content of the website according to chosen preferences.

Cookies We Use

Force24 Cookies & Tracking

Our organisation utilises Force24's marketing automation platform. Force24 cookies are first party cookies and are enabled at the point of cookie acceptance on this website. They allow us to understand our audience engagement thus allowing better optimisation of marketing activity.

The information stored by Force24 cookies remains anonymous until:

• Our website is visited via clicking from an email or SMS message sent via the Force24 platform and cookies are accepted on the website.
• A user of the website completes a form containing email address from either our website or our Force24 landing pages.

The Force24 cookies will remain on a device for 10 years unless they are deleted.

Other Tracking Technologies

We also use similar technologies including tracking pixels and link tracking to monitor your viewing activities.

Device & Browser Type and Open Statistics: All emails have a tracking pixel (a tiny invisible image) with a query string in the URL. Within the URL we have user details to identify who opened an email for statistical purposes.

Link Tracking: All links within emails and SMS messages sent from the Force24 platform contain a unique tracking reference. This reference helps us identify who clicked an email for statistical purposes.

Managing Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. We therefore do not recommend turning cookies off when using our website.

Your cookie settings can be changed in your web browser preferences. To find out more about cookies, to see what cookies have been set and how to delete them, visit www.allaboutcookies.org.

Privacy Policy

The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you and other details of Services you have purchased from us.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Profile Data includes your username and password, purchases made by you, your interests, preferences, feedback and survey responses.
• Usage Data includes information about how you use our Site and Services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We may also collect Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data) as part of the materials or transcriptions uploaded to our Portal in respect of our Services.

How We Collect Your Data

We use different methods to collect data from and about you including through:

Direct interactions: You may provide personal data when you register for a user account if you are a business user, provide your details in order to login into the Portal, upload a document or recording to the Portal in order to receive the Services, when you subscribe to or purchase the Services, or otherwise correspond with us (by post, phone or email).

Automated technologies: We automatically collect personal data (technical and usage) when you browse or interact with our Site, by using cookies, server logs and other similar technologies including mapping and tracking software. We may also receive technical data about you if you visit other websites which use our cookies.

Publicly available sources: We may collect personal data from publicly available sources. These include Companies House (or similar international registers), the Electoral Register (or similar international electoral and/or residency registers) and credit reference agencies who may be based inside and outside the EU.

Third parties: We may receive personal data from analytics providers (such as Google Analytics), advertising networks (such as Facebook, Instagram), search information providers (such as Google), and our suppliers including our payment providers, our couriers and website support and maintenance providers, and data brokers or aggregators.

How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you;
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
• Where we need to comply with a legal obligation.

Purposes for Which We Use Your Data

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Opting out: You can ask us or third parties to stop sending you marketing messages at any time by contacting us. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a Service purchase, Service experience or other transactions.

Disclosure of Your Personal Data

We may share your personal data with the following third parties:

• Service providers acting as processors who provide IT and system administration services.
• Payment Providers acting as controllers who require information to collect and process payments on behalf of users, including GoCardless Ltd (registered under company number 07495895, Sutton Yard, 65 Goswell Road, London, EC1V 7EN) and PayPal (Europe) S.à r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg).
• Professional advisors acting as processors or controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
• HM Revenue & Customs, regulators and other authorities acting as processors or controllers who require reporting of processing activities in certain circumstances.
• Other third parties whom we may choose to sell, transfer, or merge parts of our business or our assets with.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. Such third parties can only process your personal data for specified purposes and in accordance with our instructions.

International Transfers

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
• Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, and other third parties who have a business need to know. This includes the transcribers who we engage to perform the transcription and copy typing services. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your Legal Rights

Under data protection laws you have rights in relation to your personal data:

• Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected.
• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in certain scenarios.
• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.
• Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

No fee usually required: You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

Time limit to respond: We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Third Party Links

Our Site may contain links to websites, plug-ins and applications of our partner networks, advertisers and affiliates. If you follow a link or enable connections to any of these websites, plug-ins or applications, please note that these have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites or applications.

Changes to This Policy

Any changes we may make to this policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Last updated: June 2024