Winscribe End of Life

As Winscribe bows out of the dictation market, we consider replacement solutions, with a specific focus on transcription.

Winscribe’s dictation platform enables organisations to manage and route dictations, ultimately providing the journey from speech-to-text.

Nuance who own Winscribe recently announced that their cloud-based Winscribe dictation solution will reach end-of-life on this June with on-premise solutions ending in 2024.

This provides current users with the challenge of not only finding a replacement platform but also strategising what are their future needs in an ever-changing environment.

What should Winscribe users consider when looking for a replacement?

Do you want a like-for-like replacement?

Dictation workflow providers, such as Lexacom and BigHand provide a good alternative to the Winscribe software. With a particular focus on the NHS, trusts may want to check which digital dictation providers are on the SBS framework, which can be found here.  An important consideration is how the dictation company provides options for transcription routing and secure outsourcing. Do they give you all the options, including in-house typing pools, secure UK-based outsourcing, voice recognition or a combination of all three (and if so how do they charge for that)?

Do you want a 100% voice recognition solution?

No time like the present to be brave! If your organisation is set up for voice recognition or wants to be, then now may be the time to replace Winscribe with a solution. You need to think about front-end or back-end functionality and usability. Front-end means text appears as the user speaks. This is useful in some situations where a quick simple document is required, but it will need correcting by the user.

Back-end solutions send the dictation to the voice recognition engine which returns quickly as block text. Back-end speech recognition is more suited to larger or more technical audio files and processed in conjunction with an outsourcing partner. 

Providers such as Dragon, T-Pro, Lexacom, VIQ and BigHand are considerations.

Do you want a lite-version dictation workflow?

The dictation market has evolved and users are now gravitating to models offering a simpler (and often cheaper) solution with a focus on mobile-based apps. Philips SpeechLive, Olympus and SpeechWrite offer simplified dictation workflow systems. These are cloud-based platforms catering for agile working. All will have the capability of outsourced transcription and voice recognition solutions but again, interrogate the service; quality, expertise, timescales, data. These platforms do not tend to integrate with electronic health records.

You have the information, what next?

If you haven’t already done so, you should begin to consider your options. Winscribe will continue to work after these deadline dates, but risks increase with unsupported services.

Some enabling questions:

  1. Does my replacement need to integrate with PAS?
  2. Will I need to outsource transcription in the future? Do I have current backlogs and if so, why?
  3. Do I want voice recognition and if so, do I have the capability to administer it?
  4. Is my current hardware compatible with any replacement?
  5. What are the cost differences between the solutions?
  6. How simple is the transition to a new solution?

Starting a fresh?

An unsupported service carries risk, least of all security of patient identifiable information. Due to a national shortage of trained medical secretaries and a result of the Covid pandemic, many healthcare organisations (private and public) find themselves with increased volumes of dictations but reduced capacity to type. When an organisation chooses a new provider, it is advisable to go through a period of cross-over where clinical and non-clinical staff are getting used to the new platform and look to an outsourced solution who has experience with Winscribe to type legacy dictations.  Accuro has experience of working alongside trusts with Winscribe to clear dictation backlogs, whether that be department or trust-wide.

Accuro’s profile:

Accuro is a specialist medical transcription service providing voice recognition but primarily delivered by expert UK based, NHS medical transcribers who specialise in healthcare dictation.

Accuro can securely access patient healthcare systems and transcribe audio reducing administration burden and changes to operational workflow.

Accuro have over 20 years’ experience medical transcription across the primary, secondary and private healthcare sectors.  

For more information about Accuro’s medical transcription service, click below: