Nuffield Health Barts Private Hospital

At a glance

• Clinician: Mr Humza Malik, Consultant Upper GI and General Surgeon
• Setting: Nuffield Health Barts Private Hospital
• Solution: Accuro Assistant, Accuro’s ambient voice technology (AVT) platform
• Outcome: Patient letters completed in the platform right after consultations, in his own clinical style

The Problem

For surgical consultants in busy private hospital settings, documentation is one of the most persistent pressures on the working day. Time is split between theatre lists, clinics and follow-ups, and every consultation still produces a patient letter. Each one takes time: dictating, drafting, waiting on turnaround, then reviewing and correcting before sign-off.

For Mr Humza Malik, Consultant Upper GI and General Surgeon at Nuffield Health Barts Private Hospital, this meant patient letters could fall behind clinics. Documentation built up after hours, and time that should have gone to patients and clinical priorities went on admin instead. Generic AI tools were no answer either, because they could not reproduce the structure, tone and clinical nuance of a consultant’s own letters.

He needed a solution that would:

• Cut the time between consultation and completed letter
• Remove the after-hours documentation backlog
• Produce notes and letters that read as if he had written them himself
• Fit into his existing way of working without disrupting clinics

The Solution

Accuro already works with Nuffield Health Barts Private Hospital on an ongoing basis, and that relationship gave Mr Malik access to Accuro Assistant, Accuro’s ambient voice technology platform built specifically for clinical documentation.

He was one of the first consultants to adopt Accuro’s AVT. That early adoption shaped what followed.

Accuro Assistant runs quietly in the background during consultations and captures the natural conversation between clinician and patient. There is no dictation and no note-taking at the desk. Its intelligent clinical summarisation then turns that conversation into a structured, clinically accurate patient letter, ready for review in the platform as soon as the consultation ends.

After onboarding, Mr Malik worked directly with Accuro’s AI team to build bespoke prompts around his individual practice. These reflect his approach to clinical noting, his letter structure, his phrasing and the conventions of upper GI and general surgery. The letters Accuro Assistant produces therefore read as his own from the outset, with no generic template for him to correct. Optional human quality assurance from Accuro’s experienced medical transcription team provides a further layer of confidence where he wants it.

Documentation stopped being something done after clinic and became part of the consultation itself.

The Results

With Accuro Assistant in his consulting room, Mr Malik no longer carries patient letters home at the end of the day. Letters are now generated in the platform as part of the consultation, ready to review and sign before the next patient comes in.

Key outcomes included:

• Letters completed at the point of care. Most patient letters are now finalised in the platform immediately after the consultation, so they no longer sit in a queue for hours or days.
• A marked reduction in administrative burden. Time that went on dictation, drafting and correction now goes back to patients, surgical priorities and the work that needs a consultant’s expertise.
• Documentation that sounds like him. Because his prompts were built around his own noting and letter style, every letter reflects his clinical voice.
• Consistent quality at scale. Whether it is the first clinic of the day or the last, each letter meets the same high standard of accuracy, completeness and clarity.

Mr Malik highlights the considerable time he saves by auto-generating patient letters directly within Accuro. In his experience, documentation has gone from a delayed task handled after clinic to an integrated, near-instant part of the consultation itself.

Why It Matters

Clinicians have been promised for years that AI would ease the documentation burden. Too often, the tools that arrive ask clinicians to change how they work, accept outputs that don’t reflect their practice, or spend as long correcting drafts as they would have spent writing them.

Mr Malik’s experience shows what happens when ambient voice technology is designed around the clinician. In a busy private hospital environment, Accuro Assistant delivered:

• Real, measurable time savings. Clinicians get hours back, not a marginal improvement.
• Clinician-led personalisation. Bespoke prompts are shaped by the consultant’s own style, specialty and preferences.
• Minimal disruption. The technology fits into existing consultation and sign-off workflows, with no retraining or process overhaul required.
• Confidence in every letter. Intelligent summarisation, backed by optional human quality assurance, means clinicians can trust what they sign.

It also shows how Accuro’s existing partnerships with healthcare providers can become a direct route to AVT adoption. Clinicians like Mr Malik can take on ambient AI through a supplier their hospital already trusts, and Accuro’s AI team works alongside each consultant to refine outputs so that the technology supports clinical practice rather than reshaping it. The result is AI that clinicians choose to keep using.

Accuro Assistant: Ambient Voice Technology, Built for Clinicians

Accuro Assistant is Accuro’s ambient voice technology (AVT) platform. It listens in the background during consultations and turns natural clinical conversation into high-quality documentation, without the clinician needing to dictate, type or change how they talk to patients.

What sets it apart:

• Ambient capture. The clinician focuses on the patient, and Accuro Assistant handles the record.
• Intelligent clinical summarisation. Conversations become structured, clinically relevant letters, notes and summaries rather than raw transcripts.
• Bespoke to each clinician. Prompts are tuned to individual noting style, specialty conventions and letter formats.
• Human quality assurance, when you need it. Clinicians can choose optional review by Accuro’s experienced medical transcription team, combining the speed of AI with the assurance of human expertise. Very few AVT providers can offer this.
• Proven healthcare pedigree. The platform is built on Accuro’s long history of delivering clinical documentation for NHS trusts, private providers and mental health organisations across the UK.
• Secure and compliant. It is designed to meet the governance and data protection standards UK healthcare demands. Accuro is GDPR, ISO 9001, ISO 27001, Cyber Essentials Plus compliant and an approved supplier on the NHS Framework.

About Accuro

Accuro is a UK leader in AI-enabled and human-supported clinical documentation. We help NHS trusts, private hospitals, mental health providers and independent clinicians reduce administrative burden and give time back to care.

Our flagship ambient voice technology, Accuro Assistant, combines real-time ambient capture, intelligent summarisation and optional human quality assurance. Clinicians get accurate, personalised documentation, delivered faster and without compromising care. Alongside it, Accuro provides human transcription, medical secretarial support, back-office administration and patient booking and billing services, so healthcare organisations can depend on a single partner for their full documentation workflow.

To see how Accuro Assistant could work in your practice, book a call here.