The value of speech recognition in your law firm

Speech recognition in law firms

The working environment at the end of 2021 looks very different to how it was in 2019, with remote working having been adopted to some degree by almost every sector. Estimates suggest that between 25-30% of the workforce will be remote working in some capacity by the end of 2021, compared to just 3.6% in 2018.

Law firms have risen to the challenge of how to maintain efficient but cost-effective documentation, dictation and transcription processes during extended periods of lockdown, remote working and staff furlough. Whilst cost efficiency has been critical, the requirement for accurate and timely documentation processes has not gone away.

The documentation process can be time consuming, and therefore expensive. Stakeholders are always looking for ways to remain competitive whilst continuing to provide the best service for their clients.  Speech recognition services are recognised as a possible solution by providing a supplement, or in some cases a complete replacement to traditional typing pools.

Nuance Communications Inc, a firm that was acquired by Microsoft in 2021, states that 82% of law firms are looking to invest in speech recognition technology in the coming years, after a research report into speech recognition and the new way of working post-covid.

Traditional dictation and transcription process

Prior to the uptake in digital technology secretaries were skilled in the use of shorthand and would write down the dictation in shorthand, to be followed up with a full document later on. With the introduction of tape cassettes and portable recorders in the late 1970s, firms began to introduce transcription pools where a bank of secretaries would share the workload from a number of lawyers. At this stage a lawyer would dictate into a tape recorder or digital voice recorder and send this recording to their pool of secretaries who would then type this dictation out in to a formatted document.

With the digital age came digital recorders, meaning the pool of secretaries no longer had to be on-site and dictation could be sent from an office to anywhere in the world.

Things have moved on again at pace, with speech recognition services becoming more advanced and more accurate, law firms are starting to adopt speech recognition systems and appreciate the value this can have both from a cost and a time perspective.

Legal firms looking to invest in speech recognition

Lawyer Monthly commissioned a survey of 1000 legal professionals and 20 IT decision-makers questioning their use of technology and their preparedness to adequately perform their job roles whilst remote working. 56% of respondents stated that they lacked adequate productivity tools to do their jobs, and the furloughing of secretarial and support staff will have contributed to this, especially without processes in place to replace the typing work they perform. This is evidenced by the fact that over 80% of respondents who did use speech recognition felt adequately supported.

Those who did utilise speech recognition services will have found themselves with more time available to be billing clients, as 67% of those who did not utilise speech recognition services regularly found themselves spending between 2 and 4 hours a day on typing alone!

Why law firms are exploring speech recognition

Speech recognition saves time

Legal transcription services and speech recognition services can save legal professionals hours of work every day. Outsourcing to a transcription and speech recognition service frees up a fee earner to focus on client facing work and increase billable output.

To spend less on support services/staff

Most legal practices will have a document production service in place, either a dedicated typing team, a secretarial team/individual who types as well as performing other duties or even external transcription services.

Human transcription services offer the highest level of accuracy, however, can be more expensive than speech recognition. When comparing outsourced transcription to speech recognition services always consider turnaround time guarantees, the option to prioritise urgent documents and accuracy levels.

Speech recognition reduces the cost and turnaround time of document production and adding a proofread to these documents can either be done by the legal professionals themselves, or by the speech recognition provider.

To support efficient home working

As more legal professionals adopt a mix between a return to the office and flexible remote working, the way document production is managed also needs to become flexible. A traditional typing pool available from 9am to 5pm may soon become outdated and the option of 24/7 support from a speech recognition service and human transcription service is something that is becoming commonplace.

Attract a new generation of legal professional

Law firms need to be agile and forward thinking. Trainees are learning to embrace speech recognition and voice recognition technologies whilst in law school, and will want to adopt this learning when selecting their future employers.  Being a technologically advanced law firm, embracing forward-thinking ideas will undoubtedly give law firms an edge over their competitors.

What next for law firms and speech recognition services?

The American Bar Association says “The advent of voice-recognition dictation has ushered in an entirely new and streamlined way to dictate documents”.  The role of artificial intelligence will play heavily in the future of any given law firms’ success. It is how the role of speech recognition plays in to this that will need to be evaluated on a firm-by-firm basis.

To find out more about a hybrid model of speech-to-text transcription services, Gordon Healiss, Commercial Director discusses Accuro’s service here, or for a conversation about how you can adopt speech recognition services today, please contact us below or sign up for free, here.

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Proofread (speech recognition)

An automated transcription process which converts speech into text with an added edit (professional proofread). This service is suitable for customers who require a grammatically correct, complete document, with all the automated speech-to-text software errors corrected. The document is delivered in block text format which is ideal for internal use but will need reformatting for external use. This is a hybrid product, incorporating cost reductions and a human proofread.

This is a back-end speech recognition service which means that audio is uploaded with a completed block text document being returned quickly but following a correction audit by a professional proofreader. A front-end engine requires users to sit and correct documents there and then, such as Dragon Naturally Speaking software. The back-end process delivers where users do not have time to correct and do not want a change in their current upload process.

Speech-to-text software

Accuro trialled numerous speech recognition apps and voice recognition apps including Nuance’s Dragon Naturallyspeaking, Google Dictation, and Microsoft Azure’s speech-to-text service.

Accuro chose a bespoke, profile-based version of Microsoft Azure’s speech-to-text service due to their higher accuracy achieved through Azure’s neural networks and deep learning technology.  

Being profile based, Accuro’s speech recognition service benefits from industry specific dictionaries and deep learning where accent, dialect and dictation styles can be learned to improve accuracy over time.

With Microsoft’s acquisition of Nuance’s Dragon dictation, Accuro benefit from the fastest progressing and best AI in the speech-to-text market.

Rough draft (speech recognition)

Speech recognition is an automated transcription process which converts speech into text. This service is suitable for customers requiring a cost-effective and rapid rough draft copy of their voice into text.

‘Front end’ engines, such as Nuance’s Dragon Naturallyspeaking, require users to correct and edit (fix) documents in-app.

Accuro is a back-end speech recognition service which means that audio is uploaded and a completed block text document is returned within minutes.

The back-end process delivers when users want to upload dictation and then want an administrator to process the document or edit in Microsoft Word themselves, at a convenient time.

Speech to text software

Accuro trialled numerous speech recognition apps and voice recognition apps including Nuance’s Dragon Naturallyspeaking, Google Dictation, and Microsoft Azure’s speech-to-text service.

Accuro chose a bespoke, profile-based version of Microsoft Azure’s speech-to-text service due to a higher accuracy achieved through Azure’s neural networks and deep learning technology.  

Being profile based, Accuro’s speech recognition service benefits from industry specific dictionaries and deep learning where accent, dialect and dictation styles can be learned to improve accuracy over time.

With Microsoft’s acquisition of Nuance’s Dragon dictation, Accuro benefit from the fastest progressing and best AI in the speech-to-text market.

Can Accuro transcribe my files?

Accuro has over 750 UK based transcribers with skill sets in all sectors. We specialise in users dictating individually to produce a document, multiple voices in conference or video call environments or supporting video content with web captioning. 

Outsourced transcription service

The most accurate and flexible product. An industry specific, trained panel of UK transcribers produce highly accurate documents, replacing the need to employee local typists or assisting during peaks in workload.  

Accuro specialises in producing accurate business ready documents from speech audio files. By accessing our secure portal, customers upload voice files which are distributed to a professional UK transcriber. Once complete, the file is instantly queued into an editing list and professionally proofread before we make it available to you or your secretary for onward distribution.  

Whether you only need one file transcribing, or have a volume requirement you can access a dashboard to track progress, manage profiles, check spend plus much more.  

Professional and legal speech recognition service

Accuro’s speech recognition service uses the very latest in neural network technologies, Microsoft Azure. Customers choosing Accuro’s speech recognition service will be looking for a rough draft which can easily be reformatted inhouse. The solution is cost saving and quick. 

Audio transcription template styles

Block of text format.

Transcription rates and turnaround

Speakers Fee / min Turnaround Qualify for urgent request?
1
£0.10
1 hour
No

Accuro’s professional and legal speech recognition service is suitable for:

  • Rough Draft
  • Semi-technical audio
  • Non-customer facing files i.e file notes
  • Customers with in-house formatting capability
  • Document head start
As well as our high-quality professional and legal transcription services, Accuro provides excellent medical transcription services, academic transcription services, property transcription services, captioning services, translation services and Zoom & Teams transcription services.

Professional and legal speech recognition + edit service

Accuro’s speech recognition + edit service uses the very latest in neural network technologies, Microsoft Azure. Customers choosing this service will be allocated a bespoke profile based on their speciality, with that profile being supported by one of Accuro’s technical glossaries. Content created by the speech recognition engine is checked for accuracy by Accuro’s team of proofreaders.

Audio transcription template styles

Block of text format.

Transcription rates and turnaround

Speakers Fee / min Turnaround Qualify for urgent request?
1
£0.80
Next business day
Yes (4 hours)

Accuro’s professional and legal speech recognition + edit service is suitable for:

  • Semi-technical audio
  • Transcription service requiring block text formatting
  • Single voice files
  • Customers with in-house formatting capability
  • Suitable for non-customer facing documents i.e. file notes
  • Input directly into CMS
As well as our high-quality professional and legal transcription services, Accuro provides excellent medical transcription services, academic transcription services, property transcription services, captioning services, translation services and Zoom & Teams transcription services.

Professional and legal transcription service

A UK transcription service provided by experienced legal and professional transcribers. Audio transcription is allocated via secure bespoke software to transcribers to produce an accurate interpretation of the audio file.

To achieve maximum accuracy rates, completed digital transcription is edited and checked by our in-house professional proofreaders before despatch to the customer.

Audio transcription template styles

You can use your organisation’s style including letterhead, forms, fonts and graphics or use Accuro’s standard templates.

Transcription rates and turnaround

Speakers Fee / min Turnaround Qualify for urgent request?
1


2-4


5-7


8 +
£1.20


£1.50


£1.70


£2.00
Next business day


2 days


3 days


5 days
Yes (4 hours)


Yes (1 day)


Yes (1 day)


Yes (3 days)

Volume discounts apply.

Accuro’s professional and legal transcription service is suitable for:

  • Technical or semi-technical audio
  • Single or multi-voice audio files
  • Telephone or video recordings
  • Conference calls
  • Transcription service requiring formatting
  • Transcription directly into CMS
  • Print and post
  • E-mail
As well as our high-quality professional and legal transcription services, Accuro provides excellent medical transcription services, academic transcription services, property transcription services, captioning services, translation services and Zoom & Teams transcription services.

Many businesses in an ever-growing international market require translation services to support trading overseas. Whether this be marketing material or a website in a foreign language, businesses tend to rely on a quick Google search to find a translation provider. Let Accuro do the hard work for you. Accuro can source the very best translation provider for you using our approved suppliers who have demonstrated commitment to service delivery, accuracy and value for money. So if you have a translation project that you need completing then why not get in touch today.

Accuro’s approved panel use a combination of international linguists and translation memory tools to provide the most cost-efficient and accurate service on the market. They have extensive reach into many sectors including:

  • Chemical
  • Retail
  • Automotive
  • Food and Drink
  • Healthcare and Medical
  • Engineering
  • Energy
  • Financial
  • Creative and Marketing
  • E-Learning
  • Aerospace
  • IT & Telecoms
  • Transport Logistics
  • Manufacturing
  • Public Sector
  • Clinical Trials
  • Legal
  • Biotech
  • Insurance
  • Pharmaceuticals
  • Travel and Tourism
  • Software
  • Leisure and Entertainment
As well as our high-quality translation services, Accuro provides excellent medical transcription services, legal transcription services, academic transcription services, property transcription services, captioning services and Zoom & Teams transcription services.

Accuro’s approved translation providers have tens of thousands of linguists worldwide, able to translate from the most common of combinations such as English to Arabic, or Dutch to English and to more niche translations such as Tagalog to Afrikaans.

The list of languages covered by our translation panel is not exhaustive. If you cannot see the language you require, please use our contact us page, or call us on 01565 748000 and we will be able to advise further.

  • Albanian
  • Arabic
  • Afrikaans
  • Bengal
  • Bosnian
  • Bulgarian
  • Chinese
  • Chinese (Simplified)
  • Croatian
  • Czech
  • Danish
  • Dutch
  • Estonian
  • Farsi
  • Finnish
  • Flemish
  • French
  • Georgian
  • German
  • Greek
  • Gujarati
  • Hebrew
  • Hindi
  • Hungarian
  • Icelandic
  • Indonesian
  • Italian
  • Japanese
  • Korean
  • Kosovan
  • Slovenian
  • Somali
  • Spanish
  • Swedish
  • Taiwanese
  • Thai
  • Ukranian
  • Urdu
  • Vietnamese
As well as our high-quality translation services, Accuro provides excellent medical transcription services, legal transcription services, academic transcription services, property transcription services, captioning services and Zoom & Teams transcription services.

Closed caption service

Whether you are thinking “how do I add captions to my video?” or “how do I make my video accessible for deaf people?” – consider Accuro’s captioning service. 

Whether you are a novice video creator or a senior media producer, Accuro provide subtitles in WebVTT (Web Video Text Track) format to add timed-text as an overlay on your video.  WebVTT is the industry standard format for closed captions.

Captioning their imagination

Accurate captions on a video allows your content to reach a wider audience and enables viewers to enjoy even with the sound turned off.

How does it work?

As well as our high-quality closed caption service, Accuro provides excellent translation services, transcription services for the healthcare sector and other professionals.

Medical speech recognition service

Accuro’s speech recognition service uses the very latest in neural network technologies, Microsoft Azure. Customers choosing Accuro’s speech recognition service will be looking for a rough draft which can easily be reformatted inhouse. The solution is cost saving and quick.   

Audio transcription template styles

Block of text format.

Transcription rates and turnaround

Speakers Fee / min Turnaround Qualify for urgent request?
1
£0.10
Next business day
Yes (4 hours)

Accuro’s medical speech recognition service is suitable for:

  • Rough draft 
  • Single voice audio files 
  • Transcription service requiring block text formatting
  • Customers with in-house formatting capability for patient/referral documentation
  • Non-customer facing files – patient notes etc. 
  • Input directly in to CMS
As well as our high-quality medical transcription services, Accuro provides excellent legal transcription services, academic transcription services, property transcription services, captioning services, Zoom & Teams transcription services and translation services.

Medical speech recognition & edit service

Accuro’s speech recognition + edit service uses the very latest in neural network technologies, Microsoft Azure. Customers choosing this service will be allocated a bespoke profile based on their medical speciality, with that profile being supported by one of Accuro’s technical glossaries. Content created by the speech recognition engine is checked for accuracy by Accuro’s team of proofreaders.

Audio transcription template styles

Block of text format.

Transcription rates and turnaround

Speakers Fee / min Turnaround Qualify for urgent request?
1
£0.80
Next business day
Yes (4 hours)

Accuro’s medical speech recognition + edit service is suitable for:

  • Semi-technical audio
  • Single voice audio files
  • Transcription service requiring block text formatting
  • Customers with in-house formatting capability for patient/referral documentation
  • Input directly into CMS
As well as our high-quality medical transcription services, Accuro provides excellent legal transcription services, academic transcription services, property transcription services, captioning services, Zoom & Teams transcription services and translation services.

Medical transcription service

A sector leading UK transcription service provided by medical transcribers with expertise in all major specialities. Audio transcription is allocated via secure bespoke software to transcribers to produce an accurate interpretation of the audio file.

To achieve maximum accuracy rates, completed digital transcription is edited and checked by our in-house professional proofreaders before despatch to the customer.

Audio transcription template styles

You can use your organisation’s style including letterhead, forms, fonts and graphics or use Accuro’s standard templates.

Transcription rates and turnaround

Speakers Fee / min Turnaround Qualify for urgent request?
1
£1.20
Next business day
Yes (4 hours)

Volume discounts and set price per letter (primary care) and price per line equivalency available on request

Multi-voice Fee / min Turnaround Qualify for urgent request?
2-4


5-7


8 +
£1.50


£1.70


£2.00
2 days


3 days


5 days
Yes (1 day)


Yes (1 day)


Yes (3 days)

Accuro’s medical transcription service is suitable for:

  • Secondary care – patient correspondence
  • Primary care – referral letters
  • Private clinical practice
  • Mental health
  • Occupational health
  • Medico-legal
  • Accents and dialects
  • Technical or semi-technical audio
  • Transcription directly into your case management system
  • E-mail
As well as our high-quality medical transcription services, Accuro provides excellent legal transcription services, academic transcription services, property transcription services, captioning services, Zoom & Teams transcription services and translation services.

Who we work with

Accuro has been providing specialist transcription services to medical professionals in the UK since 2001. Our customers enjoy a reduction in their fixed secretarial costs, improved efficiency in document turnaround times and freedom from the HR headaches involved in recruitment and retention of staff.

Our customers include GP surgeries, NHS Trusts, and medical professionals working in the private sector.  Our doctors use the service as an extension to their team of employed secretaries, either as a complete solution, a daily overflow typing pool or on an adhoc basis when staff take annual or sick leave.

Our guaranteed one business day turnaround and free priority service ensures clinical correspondence is always dealt with on time.  With speed, responsiveness, security and cost-effectiveness at the core of what we do why choose anyone else as your virtual assistant?

We provide medical transcription services across the following dictation tasks:

  • Patient letters
  • Medical reports
  • Medical referral letters
  • Medical conference and symposium recordings
  • Medical interview transcription
  • Consultation reports
  • Patient medical history reports
  • Physical reports
  • Laboratory reports
  • Pathology reports
  • Radiology reports
  • Discharge reports